Hardware Support & RMA Desk
Need technical diagnostics, driver packages, or warranty RMA support? Our hardware engineering team is available 6 days a week.
WhatsApp Instant Desk
+234 906 000 4335 • Avg reply: < 5 mins
Email Engineering
support@nodevectra.com • 24/7 logging
Showroom Hours
Mon – Sat: 09:00 – 18:00 WAT
Submit RMA Ticket
Enter your serial number for rapid warranty diagnostic routing.
Frequently Answered Questions
How does the 12-Month Vectra Certified Warranty work?
Every certified machine comes with a 12-month hardware warranty covering motherboard, CPU, GPU, RAM, SSD, display panel, and power circuitry. If any hardware defect arises, we repair or replace the unit with zero labor charge.
What is your return & replacement window?
We offer a 14-day hassle-free testing window. If the machine does not match your workflow expectations, bring or ship it back in its original condition for an instant swap or refund.
How do I submit an RMA ticket for repair or inspection?
Enter your machine serial number below or message our engineering desk directly on WhatsApp (+234 906 000 4335). Showroom drop-offs in Maryland, Lagos are diagnosed within 2 hours.
Are the batteries tested before dispatch?
Yes. All batteries undergo discharge cycles and must test above 85% OEM health capacity. Replacement high-capacity batteries are available in stock for all ThinkPad, MacBook, Dell, and HP models.